Step 1 of 4
Add your business information
Provide the products, services, policies, pricing guidance, and approved answers the Agent may use.
Knowledge base
Approved information
1Products and services
2Prices and policies
3Approved answers
Multilingual customer support
One Natural Reply, In the Customer’s Language.
Customers should not have to switch languages before they can ask a question. Dealism detects the language they use and lets the AI Customer Agent reply in the same language automatically.
Automatic language detectionHuman handoff ready
Sales Assistant
Online now
English detected
Which plan works for a two-person team?
The Starter plan is a useful first step. Which channels do you want to connect?
Reply prepared from approved business context
Write a reply…
Language signal
Customer language leads
The customer writes. The Agent meets them there.
What Are Multilingual AI Replies?
Multilingual AI replies follow the language used by the customer. Instead of asking someone to choose a language or rewrite the question, Dealism detects the incoming language and continues the conversation in it.
- 1Customer Message
A customer writes naturally in the language they choose.
Customer Message
- 2Language Detected
The incoming message gives Dealism the language signal for the reply.
Language Detected
- 3Context Applied
The AI Customer Agent uses the active conversation and approved business context.
Context Applied
- 4Same-Language Reply
The customer receives a useful reply in the same language.
Same-Language Reply
Simple setup
Build Multilingual Replies Around Real Business Context
Knowledge
Step 2 of 4
Set tone and boundaries
Define how the Agent should communicate and which questions need a person.
Agent guidance
01
ToneReady
02
GoalReady
03
Human handoffReady
Step 3 of 4
Test your customer languages
Use realistic questions, short messages, local product terms, and mixed-language wording before activation.
Sales Assistant
Online now
English detected
Which plan works for a two-person team?
The Starter plan is a useful first step. Which channels do you want to connect?
Reply prepared from approved business context
Write a reply…
Step 4 of 4
Connect a supported channel
Begin with one focused responsibility, review real conversations, and refine the guidance as you learn.
Agent status
Ready to activate
Language detectionHandoff ready
Go liveConsistency starts with what you approve
One Business Context. Different Customer Languages.
A reply should do more than sound fluent. It should reflect the products, services, policies, prices, tone, and boundaries your business has actually approved.
01
Approved knowledge
Products, services, policies, and pricing guidance stay behind the conversation.
02
Customer language
The incoming message gives the Agent the language to use for the reply.
03
Useful next step
The Agent answers, clarifies, recommends, or prepares a handoff from the active context.
04
Defined boundaries
Questions that need approval, judgment, or an exception stay with a person.
05
Human control
Your team can continue with the earlier exchange available.
DealOnca can help your team prepare agent training and organize business knowledge inside Dealism.
No language detour
Let Customers Ask the Question Their Way.
The language can change. The business question still needs a clear, grounded next step.
Explore customer questionsReal questions, same-language replies
Customer Conversations You Can Test
01 / Español
Product fit
Explain approved differences and ask for the detail that changes the recommendation.
¿Cuál opción es mejor para mi negocio?
Puedo ayudarte a comparar las opciones. ¿Cuántas personas usarán la cuenta?
Reply follows the customer’s language
Meet customers where they write
Multilingual Replies Across Supported Conversations
The channel changes. The customer’s language still leads. Each connection keeps its own current requirements.
AI for the reply. People for the decision.
Keep Human Judgment in Every Language
Custom quotes, exceptions, sensitive requests, negotiations, and relationship conversations may still need a person.
Test the edge cases
Short, mixed, and market-specific wording
Test short messages, mixed-language wording, product names, local terms, prices, and policy questions before customers rely on the Agent.
Continue with context
A person joins without restarting the request
With the Unified Inbox, your team can open the active conversation and continue from the earlier exchange.
Questions before activation
Frequently Asked Questions
They are AI-generated customer responses that follow the language used in the incoming message. Dealism detects the customer’s language and replies in the same language automatically.
No language menu is required for the core experience described here. The customer writes naturally, and Dealism uses the incoming message to detect the language for the reply.
Test every language your business plans to use with customers. The page demonstration uses English, Spanish, and Brazilian Portuguese, but your real tests should cover your own terminology, markets, and customer wording.
Treat short, ambiguous, and mixed-language messages as important test cases. Review how the Agent responds and define a safe handoff path when the customer’s meaning or preferred language is unclear.
Yes. The Agent can work from the products, services, policies, pricing guidance, tone, and boundaries you provide. Review local names, prices, and policy language before activation.
Dealism supports customer conversations through Instagram, WhatsApp App, WABA, and Website Live Chat. Connection requirements differ by channel.
Yes. Your team can continue conversations that require judgment, approval, negotiation, or personal attention, with the earlier exchange available as context.
Yes. Dealism is a Meta Business Partner. This does not replace the business’s responsibility to follow channel rules, permissions, and applicable messaging requirements.
The customer’s language. A clear next step.
Speak the Customer’s Language. Keep the Next Step Clear.
Build an AI Customer Agent with approved business context, test it with the languages your customers use, and keep your team ready for the moments that need a person.