Multimodal Understanding
Interpret the images, videos, and links customers share—then use that context to keep the conversation moving.
ImagesVideosLinks
Do you have something that works with this?
Do you have something that works with this?
Agent understanding
The image shows the product type and visible setup. The customer wants a compatible option.
Agent reply
Yes—I can help compare it. Which detail matters most: size, material, or price?
Beyond text alone
It gives an AI Customer Agent more of the context a customer is already trying to share—not only the words they type.
An image, video, or accessible link becomes part of the customer conversation.
Media Arrives
The Agent identifies relevant information while keeping uncertainty visible.
Agent Interprets
Earlier messages, approved knowledge, and the Agent's instructions shape the next move.
Context Joins
The Agent answers, asks a focused question, or leaves room for a person.
Reply or Handoff
Three ways customers add context
Image understanding
A customer can share a product, a screenshot, a label, or a visible problem. The Agent can use what is visible as context, then clarify what the image does not establish.
Context found. Ask a focused follow-up before giving a definitive answer.
Video understanding
A short video can show sequence, movement, or the moment something goes wrong. The Agent can interpret relevant visible information without turning the conversation into a video call.
0:12Context found. Ask a focused follow-up before giving a definitive answer.
Link understanding
A shared page can explain the product, plan, offer, or reference the customer means. The Agent can combine accessible page context with the conversation and approved business knowledge.
dealism.ai/product
Shared product page
Would this work for my setup?
Context found. Ask a focused follow-up before giving a definitive answer.
Conversation first
Less rewriting
The customer shares the screen they are looking at and asks what to do next.
The customer shows the sequence or visible issue that is difficult to describe in one message.
The customer shares the exact page, offer, or reference they want to discuss.
The Agent considers both the attachment and the words around it—not the file in isolation.
Boundaries matter
Ask for a clearer view or the missing detail instead of guessing.
Narrow the question or request the relevant moment.
Do not claim to have read content that could not be accessed.
Follow the rules you define and move judgment or approval to a person.
Supported conversations
Test before launch
Use the image quality, video length, and links customers actually send.
Confirm the Agent clarifies instead of filling gaps with assumptions.
Make sure a person can enter when the question needs judgment or access.
Frequently asked questions
More context. Better next moves.
Let customers share the image, video, or link already in front of them. Give your Agent the context and boundaries to respond usefully.
Build a multimodal AI Agent
