THE STORY IN BRIEF
Evaristo Fernandes uses Dealism to handle the initial and intermediate stages of client intake for his labor-law practice. His Agent, Bruna, asks short questions about unregistered employment, salary, working hours, job responsibilities, and dismissal. By the time Evaristo joins the conversation, most of the essential information has already been collected, allowing him to focus on legal assessment, complementary details, and preparing the case.
A potential client rarely arrives with every detail neatly organized.
They usually begin with something like:
“I worked without being formally registered. What can I do?”
That is only the beginning.
Before labor lawyer Evaristo Fernandes can evaluate the situation, he needs to know what actually happened.
How long did the person work there? What was their role? How much were they paid? What hours did they work? Did they resign, or were they dismissed?
The questions matter. But asking the same ones in every first conversation takes time.
Evaristo wanted help with that first stage—not with the legal decisions, but with getting the right information in place.
That’s where Bruna comes in.
Meet Bruna: An Agent Built for Evaristo’s Intake Process
Bruna has one clear job.
She speaks with people who may have worked without formal registration, collects the essential details, and prepares them for a direct conversation with Evaristo.
No long forms. No legal jargon. No wall of questions.
Just one clear question at a time.
Evaristo configured Bruna around the information he regularly needs:
Whether the person still works for the company
How long they worked without formal registration
Their role and additional responsibilities
Their monthly salary
Their usual working hours
Their weekly days off
Whether they resigned or were dismissed
Whether they received additional payments
Whether the employer paid them through Pix
This is where a focused AI Customer Agent for professional services becomes useful.
Bruna doesn’t try to do everything. She handles one specific part of Evaristo’s workflow—and hands the conversation back when his expertise is needed.
Her direct, polite style is not accidental either. With independent Agent configuration, Evaristo can define how Bruna speaks, what she asks, and what her role should be.
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Explore the intake sequence, service-plan presentation, Pix payment step, conversation style, and professional boundaries behind Erik Diet’s Agent.
One Short Question at a Time
Bruna starts with the question that matters most:
“Did you work without being formally registered?”
If the answer is yes, she keeps the conversation moving.
“Do you still work there, or have you already left?”
Then:
“How long did you work without registration?”
From there, Bruna builds the picture one answer at a time.
She asks about the person’s role, salary, schedule, days off, and how the employment ended. She can also ask about transportation, meals, payments made outside the regular salary, and whether the employer paid through Pix.
The potential client doesn’t have to figure out which details are important.
Bruna guides them through it.
Once the initial information is collected, she explains that the situation may involve employment rights for Evaristo to evaluate. She can also introduce the office’s approved fee arrangement and explain the next step.
By the time the conversation reaches Evaristo, the basics are already there.
He can move past “Tell me what happened” and focus on the details that need a lawyer.
Bruna Collects the Facts. Evaristo Makes the Call.
Bruna can collect information.
She can keep the conversation organized.
She can help a potential client reach the right next step.
But she is not the lawyer.
A case involving unregistered employment may depend on dates, evidence, payment records, responsibilities, and individual circumstances. Those details need Evaristo’s professional assessment.
So Bruna’s job has a clear finish line.
When the initial information has been collected—or when the person asks a question that requires legal judgment—it is time for Evaristo to step in.
That handoff is not the Agent getting stuck. It is the process working as designed.
With human handoff, the conversation can move to a person without throwing away everything the potential client has already explained.
Bruna handles the repeatable part.
Evaristo handles the part that requires a lawyer.
What a Conversation With Bruna Can Look Like
Imagine someone writes:
“I worked for three years without being formally registered. Can I take legal action?”
Bruna does not jump straight to a conclusion.
First, she gets the facts.
“Do you still work there, or have you already left?”
The person says they were dismissed.
Bruna continues:
“What was your role at the company?”
Then she asks about salary, working hours, days off, additional duties, and how payments were made.
Short questions. Simple answers. Useful context.
Now imagine the same person asks:
“Exactly how much money will I receive?”
That is different.
The answer may depend on evidence, calculations, dates, and legal interpretation. Bruna should not guess or promise an outcome.
That is the moment to bring Evaristo into the conversation.
The first part is information gathering. The second needs professional judgment.
Knowing the difference is what makes Bruna useful.
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Turn your qualification questions, service plans, payment process, and human handoff rules into an Agent that guides each new inquiry toward the right next step.
Less Repetition for Evaristo. A Clearer Next Step for the Client.
Evaristo now uses Bruna during the initial and intermediate stages of client intake.
Instead of opening every conversation with the same list of questions, he can join once the essential facts have already been collected.
For the potential client, the process feels simpler.
For Evaristo, the conversation starts further ahead.
Bruna helps him:
Identify potential unregistered-employment cases
Collect information in a consistent order
Avoid missing important intake questions
Reduce repetition during the first consultation
Prepare relevant inquiries for legal review
Keep the client moving toward a clear next step
And she does it using the communication style Evaristo asked for: direct, simple, and polite.
“It is fully meeting my needs here at the office. I haven’t had any problems, and I’m very happy with how the Agent I created is performing. I strongly recommend the tool to other professionals in my field.”
AI does not need to replace the professional to make a real difference.
Sometimes, its most useful job is simply getting the conversation ready for them.
Build an Agent Around the Way You Already Work
Turn your intake questions, communication style, service information, and handoff rules into an AI Customer Agent that helps every conversation reach the right next step.
ABOUT
Evaristo
Evaristo is a labor lawyer who uses Dealism to support the initial and intermediate stages of client intake. He created Bruna to collect essential employment information and prepare potential clients for a direct conversation with him.
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THE EDITORIAL IDEA
Less software theatre. More attention to the exact point where a customer hesitates, asks, decides, or needs a person.