01
WhatsApp App
Conversations from the WhatsApp number a small business already uses.
Explore WhatsApp AppUnified inbox for customer conversations
Your Customer Conversations Belong in One Place
Bring WhatsApp App, WABA, Instagram, and Live Chat conversations into one Dealism workspace. Let AI handle repeatable work and keep human control ready.
Four supported channelsAutopilot or CopilotHuman control included
Dealism Inbox
All supported conversations
Connected
Search conversations
Maya Chen
Hi — I’m comparing options for a small team.
Which plan is best if we need Instagram and WhatsApp?
Write a reply…
Sales Assistant
Online now
Objective progress72%
Recommended next move
Clarify team size, then recommend the right starting plan.
Inbox status
Human attention ready
Four channels connected ✓
One working view
Four Channels. One Place to Keep the Conversation Moving.
Customers write from the channel that is already open. Dealism brings supported conversations into one working environment so the next action takes less searching.
02
WABA
Official WhatsApp Business Platform conversations for teams ready to scale.
Explore WABA03
Incoming Instagram DMs and supported Story replies.
Explore Instagram04
Live Chat
Questions that begin on the business website.
Explore Live ChatMore than message storage
An Inbox Is Only Useful When the Next Move Is Clear
The visible signals, active conversation, and AI working mode stay close together so the next decision takes less searching.
Attention
See what needs attention.
Channel source, unread activity, message preview, progress, and human-intervention cues stay visible.
Maya Chen
Which plan is best for a small team?
Lucas Rocha
Can we book a call this week?
Ana Torres
Human attention needed
Context
Open the conversation with context.
Read the exchange that has already happened before writing the next reply.
Customer asked
“Which option fits our team?”
Context already available
- ✓ Small team
- ✓ Instagram + WhatsApp
- ✓ Wants a clear next step
AI mode
Choose how AI helps.
Use Autopilot for supported repeatable work, or Copilot when a person wants help while retaining control.
AutopilotCopilot
The right Agent
Keep approved guidance close.
Choose the trained Agent that should use your business knowledge, objective, tone, and boundaries.
Sales Assistant
Agent selected
One continuous experience
Autopilot When It Is Repeatable. Copilot When You Want Control.
From message to next move
One Conversation Can Change Hands Without Starting Over
The work can move from AI to a person while the active exchange stays visible.
The same active thread
Why context matters
Managing customer conversations at scale is not only a volume problem. When the original question, follow-up details, and current Agent state remain together, the person stepping in has a clearer place to begin. Read the guide to managing customer conversations at scale.
Know where to look
The Signals Your Team Needs—Without Another Spreadsheet
A working queue should show where the next decision belongs.
Channel source
Know where the message arrived.
Unread activity
See which conversations are new.
Customer progress
Understand where the conversation stands.
Human attention
Recognize when a person is needed.
For a deeper look at clarifying incomplete requests, read the guide to AI customer inquiry management.
Simple setup
Build the Inbox Around the Channels You Actually Use
Step 01 of 04
Connect a Channel
Add an eligible WhatsApp App, WABA, Instagram, or Live Chat connection.
Connect a channel
Choose where customers write
WhatsApp AppAddWABAAddInstagramConnectedLive ChatAddStep 02 of 04
Train an Agent
Provide approved business knowledge, objective, tone, and boundaries.
Sales Assistant
AI Customer Agent
Objective
Help customers find the right next step
Tone
Clear, warm, concise
Knowledge
Approved products, pricing, and policies
Handoff
Exceptions and approval requests
Step 03 of 04
Choose Autopilot or Copilot
Decide how the Agent should participate in supported conversations.
Conversation mode
Choose how AI helps
Autopilot
Agent continues
Copilot
Person reviews
Step 04 of 04
Review Real Conversations
Watch the Inbox and refine the setup from the questions customers actually ask.
Dealism Inbox
All supported conversations
Connected
Search conversations
Maya Chen
Instagram conversation
Hi — I’m comparing options for a small team.
Which plan is best if we need Instagram and WhatsApp?
Intent understood
Small team · Multiple channels · Needs a practical starting point
Agent reply
Start with the channels your customers already use. I can help compare the setup and the best next step for your team.
Human control ready72% progress
Write a reply…
Different entry points
One Inbox, Four Ways Customers Reach You
Each channel keeps its own setup and rules. Dealism gives the conversations one working environment.
Another Instagram entry point
Want a private DM to begin after a Post or Reel comment?
That is a separate workflow built for eligible public comments.
Built for control
Keep Approved Knowledge and Human Judgment in the Loop
01
Business-controlled guidance
The selected Agent works from the knowledge, objective, tone, and boundaries your business provides.
02
Visible AI mode
Choose Autopilot or Copilot instead of treating every interaction as fully automatic.
03
Supported Meta connections
Dealism is a Meta Business Partner and uses supported connection paths for eligible Meta channels.
Questions before you connect
Frequently Asked Questions
A unified inbox brings conversations from multiple customer messaging channels into one working interface. Instead of opening each channel separately, a team can view and continue supported conversations from a shared environment.
The current Dealism Inbox supports WhatsApp App, WhatsApp Business Platform (WABA), Instagram DM, and Live Chat connections. Eligibility and setup requirements differ by channel.
Yes. After connecting eligible channels, supported WhatsApp and Instagram conversations can be viewed and managed from the Dealism Inbox. Each conversation retains its visible channel source.
Autopilot lets the selected AI Customer Agent continue supported conversations automatically within the guidance you provide. Copilot helps a person prepare a response while the person reviews, edits, and sends it.
Yes. When judgment, approval, negotiation, or personal attention is needed, a person can open the active conversation and continue with the earlier exchange visible.
Dealism brings supported channel conversations into one working environment and shows the source of each conversation. Separate identities from different channels should not be assumed to merge automatically unless the relevant connections and customer data explicitly support that relationship.
The Inbox includes visible signals such as unread activity and a human-intervention state. These help the team identify conversations that may require review without opening every thread first.
Dealism supports selecting an available Agent for a customer conversation. Each Agent can be configured with its own role, approved knowledge, objective, tone, and boundaries.
Dealism is positioned around ongoing customer conversations, AI assistance, and human handoff across supported messaging channels. It is not positioned as a replacement for every specialized help-desk, SLA, or ticket-management workflow.
Yes. Dealism is a Meta Business Partner, and Dealism PTE. LTD. has completed Meta Access Verification. Businesses must still follow the current rules, permissions, consent requirements, and messaging windows that apply to each Meta channel.
One inbox. The next move ready.
Stop Managing Channels. Start Moving Conversations Forward.
Bring supported customer conversations into Dealism, give a trained Agent a clear role, and keep your team ready for the moments that need a person.
Start free with Dealism