01
A customer sends a message
Read this step
The conversation begins on the WhatsApp number they already know. There is no new destination for the customer to learn.
I need help choosing a plan.
Happy to help—how many people need access?
WhatsApp / AI Customer Agent
Put an AI Customer Agent on the WhatsApp you already use
Connect Personal WhatsApp through Dealism Desktop. Keep the linked-device session on your own computer while Dealism helps answer customer questions, recommend next steps, and pause for human handoff.
Personal WhatsApp · Desktop onlyLocal linked-device connection
Is Starter right for our five-person team?
Starter looks like a strong fit.
Which channels do you want to connect?
Messages sent
1,380
↗ 15% conversion rate
Choose your connection
Choose the WhatsApp Setup That Fits Your Business
Dealism supports two distinct ways to work with WhatsApp. Choosing the right one at the beginning keeps setup and expectations clear.
- 1Keep Your NumberYou are on the right page.
Connect Personal WhatsApp through Dealism Desktop. This route is designed for people and small businesses that want help with customer conversations on the number they already use. You are on the right page.
Keep Your Number
- 2Choose WABA
Choose WABA if your business needs an API-based WhatsApp setup, approved message templates, or infrastructure intended for a growing messaging operation. Explore Dealism for WABA
AnswerRouteChoose WABA
The real front desk
Your Customers Already Treat WhatsApp Like Your Front Desk
“They ask whether something is available. They want a price, an appointment, a recommendation, or an update. Some send a complete request. Others begin with ‘Hi’ and explain what they need one message at a time.”
Why a faster greeting is not enough
For a small business, WhatsApp automation can reduce repeated attention switching without moving customers to a new channel. Waiting until later means a useful inquiry can disappear beneath newer chats.
The hard part is not sending the same greeting faster. It is understanding which question can be answered, which customer needs another question, and which conversation deserves your attention now.
Dealism adds a trained AI Customer Agent to help with that work while keeping you available for the moments where a person matters.
Conversation flow
Let AI Handle the Repeatable Parts of the Conversation
A fixed auto-reply can acknowledge a message. A WhatsApp AI Customer Agent can continue the open-ended conversation.
02
The Agent understands the request
Read this step
Dealism uses the business knowledge and instructions you provide to identify the topic, interpret intent, and recognize which details are missing.
Live intent analysis
IntentProduct fit
KnownSmall team
MissingTimeline · workflow
03
The Agent gives the conversation direction
Read this step
It can answer from approved information, ask a useful follow-up question, recommend an option, or guide the customer toward the next action you have defined.
01
Answer
02
Qualify
03
Guide
04
You step in when needed
Read this step
When the customer asks for an exception, wants to negotiate, needs specialist judgment, or simply requests a person, the conversation can move to you or your team with its context intact.
Assigned to Sales
WhatsApp · context ready
Small team · interested this month · wants plan comparison
Grounded in your business
Give Every Message a More Useful Next Step
Train your Agent with the information customers are allowed to receive: products, services, pricing, policies, business hours, availability, qualification criteria, and approved next steps.
How the Agent stays grounded
Then define its role. A Dealism AI agent for WhatsApp can help your business answer, qualify, recommend, and guide customers within the boundaries you approve.
The Agent should work from the knowledge and boundaries you provide. If the information is missing or a decision falls outside those boundaries, handing off is more useful than inventing an answer.
6 things your WhatsApp Agent can do
01
Answer open-ended product and service questions
02
Ask for the information required to understand the customer’s need
03
Recommend a suitable product, service, or action
04
Identify buying or booking intent
05
Guide the customer toward a link, appointment, or team member
06
Recognize when it should stop and ask a person to take over
Real WhatsApp messages
Built for the Way Customers Actually Message
WhatsApp conversations are rarely tidy forms. Dealism helps turn ordinary messages into clearer next steps.
Approved pricing
“How much does it cost?”
How Dealism handles it
The Agent can share approved pricing, explain what is included, and identify when the customer needs a custom quote.
● Incoming WhatsApp message
Product recommendation
“Which option is right for me?”
How Dealism handles it
It can ask what the customer is trying to achieve and use your product or service information to suggest a relevant direction.
● Incoming WhatsApp message
Booking intent
“Are you available tomorrow?”
How Dealism handles it
It can collect the details you require before sending the customer toward the appropriate booking process or team member. See how an AI Customer Agent works for local services.
● Incoming WhatsApp message
Order context
“Can you help with my order?”
How Dealism handles it
It can gather the initial context and follow the support path you define, without pretending to know order information it cannot access.
● Incoming WhatsApp message
Human handoff
“I need to speak to someone.”
How Dealism handles it
It can recognize the request and make room for a human response instead of forcing the customer through unnecessary questions.
Personal WhatsApp · Desktop required
Download first. Connect locally. Keep your number.
Personal WhatsApp connects only through Dealism Desktop. Install the app, sign in, and authorize the number with WhatsApp’s linked-device QR flow.
Local device connection
The linked-device session runs through Dealism Desktop on your computer, rather than the retired cloud-hosted Personal WhatsApp path.
Lower connection risk—not zero risk
Local authorization reduces connection exposure compared with the old cloud path. WhatsApp account, consent, and messaging rules still apply.
Keep the computer on
Your computer must stay powered on, awake, online, and running Dealism Desktop. Sleep, quit, or network loss can interrupt replies.
The full workspace on Desktop
Desktop includes the current Dealism workspace features available on Web. Personal WhatsApp conversations remain Desktop-only.
Setup · about five minutes
Connect Personal WhatsApp in six steps
Use the official desktop download and WhatsApp’s linked-device authorization flow. The setup stays on your computer.
Supported computers
Apple Silicon Mac · macOS 13+ · Windows desktop · Intel Macs are not supported
Personal WhatsApp messages do not sync to Dealism Web or mobile. WABA and eligible WhatsApp Business App Coexistence follow separate official business authorization paths.
Use attention deliberately
Stay in the Conversation Without Staying on Your Phone All Day
The goal is not to remove the business owner from WhatsApp. It is to use attention more deliberately.
AI Customer Agent
Repeatable questions and early discovery
AI answers common questions, gathers context, and keeps the conversation moving.
You and your team
Decisions, exceptions, and relationships
Step in with the conversation context ready—no repeated questions or visible reset.
Explore the unified inboxFree entry points
Bring More Conversations to WhatsApp
These free entry points complement other WhatsApp marketing tools for small businesses by helping customers start the right conversation from a website, email, printed material, or social profile.
The tools create the entry point. Dealism helps continue the conversation.
Responsible use
Built for Customer Conversations—Not Unsolicited Blasting
This WhatsApp experience is intended to help manage legitimate business conversations, especially when a customer has contacted you or an existing relationship already allows the exchange.
Read the messaging boundaries
It is not positioned as a tool for scraped phone lists, artificial activity, or indiscriminate cold-message campaigns. You remain responsible for using WhatsApp in accordance with its terms, respecting customer choices, and following applicable privacy and messaging rules.
If your use case requires approved templates or automated WhatsApp campaigns, review the Dealism WABA channel instead of assuming the desktop connection has the same capabilities.
Questions before you connect
Frequently Asked Questions
Download and open Dealism Desktop, sign in with the same Dealism account, then connect WhatsApp Personal App from Channels. The Personal WhatsApp authorization is completed inside the desktop app, not Dealism Web.
Personal WhatsApp uses a local linked-device session on your computer. Dealism Desktop keeps that session available to the AI Customer Agent without using the retired cloud-hosted Personal WhatsApp connection path.
Keeping the linked-device session on your own computer reduces connection exposure compared with the retired cloud-hosted Personal WhatsApp path. It does not remove WhatsApp enforcement risk: normal account, consent, and messaging rules still apply.
Yes. For Personal WhatsApp, the computer must remain powered on, awake, connected to the internet, and running Dealism Desktop. If the computer sleeps, the app closes, or the network disconnects, continuous replies may stop.
Dealism Desktop includes the current Dealism workspace features available on Web. Personal WhatsApp conversations are the exception: they stay in Dealism Desktop and do not sync to Dealism Web or mobile.
Dealism Desktop supports Windows computers and Macs with Apple M-series chips running macOS 13 or later. Intel-based Macs are not currently supported.
On Android, open WhatsApp, tap the menu, then Linked devices and Link a device. On iPhone, open WhatsApp Settings, then Linked Devices and Link a Device. Complete your phone authentication and scan the QR code shown in Dealism Desktop.
Refresh the QR code in Dealism Desktop and scan again. Also confirm that the phone is online, WhatsApp has an available linked-device slot, and the computer has a stable internet connection.
No. Personal WhatsApp through Dealism Desktop is a local linked-device connection. WABA and eligible WhatsApp Business App Coexistence use Meta's official business authorization paths, work across supported Dealism clients, and do not require an always-on computer.
Use the official Dealism Desktop download page for the current macOS and Windows installers. Download Dealism Desktop