WABA · Official WhatsApp Business Platform
Connect WABA to Dealism so automation handles the predictable steps, your AI Customer Agent continues the conversation, and your team takes over with the full context ready.
Official API channelShared customer context
Starter looks like a strong fit.
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Messages sent
1,380
↗ 15% conversion rate
One operating model
WABA enters Dealism once. The work can change hands while the customer context stays together.
A customer starts or continues a conversation through your official WhatsApp Business Platform channel.
WABA Message
A focused flow handles the predictable opening action, question, link, or route.
Automation
The trained Agent understands intent, uses approved knowledge, and identifies what is still missing.
AI + Context
Your team takes over from the same customer record with the earlier exchange and next move ready.
Human Handoff
Two official connection paths
Open WhatsApp Business Official API (WABA) in Channels, then choose the path that matches the number you want to connect.
Link your existing WhatsApp Business App number through the official Coexistence path. Your WhatsApp Business App will still work as usual.
Use a number that is not already registered with WhatsApp, then create a WABA account through the official authorization flow.
How to choose
The setup starts in the same place. The authorization path changes according to whether the number already belongs to WhatsApp Business App.
Use the connected channel in Dealism Desktop, mobile app, Web, and H5. Unlike Personal WhatsApp, these paths do not require the computer to stay on.
WABA in Dealism
Use the API for structured messaging—then keep the customer experience human when judgment matters.
Capability 01
Answer open-ended questions using the business information you approve.
Capability 02
Choose Autopilot, Copilot, or human handling at conversation level.
Conversation control
Autopilot
Agent replies
Copilot
Agent suggests
Human
Team replies
Capability 03
Work with the service window and approved message templates.
Message format
Service window
Free-form reply
Outside window
Approved template
Capability 04
Keep WABA beside supported Instagram, WhatsApp, and Live Chat.
Dealism Inbox
All supported conversations
WABA
Live Chat
Capability 05
Track source, history, tags, summaries, ownership, and the next action.
One customer record
Capability 06
Define tone, language, boundaries, escalation, and approved knowledge.
Agent guidance
Approved operating rules
Trained on your business
Define the knowledge, tone, goals, and boundaries. Dealism responds from the information you approve and hands over when the answer needs human judgment.
Explore the AI Customer Agent
Messaging rules
The useful difference is simple: who started the current conversation, and when?
Simple setup
Start with one focused responsibility. Test before expanding what the Agent handles.
Step 01 of 05
Connect an existing WhatsApp Business App number through Coexistence, or use a number not yet registered with WhatsApp to create WABA.
Choose Coexistence for an existing WhatsApp Business App number, or create WABA with a number not yet registered with WhatsApp.
Step 02 of 05
Add products, pricing, policies, FAQs, and working rules.
Agent Setup
Define your Agent’s identity and core purpose.
Basic Info
Shapes how customers perceive your Agent’s persona, tone, and voice.
Step 03 of 05
Choose Autopilot, Copilot, or human handling.
Conversation control
Choose how the Agent works.
Autopilot
Answer automatically
Copilot
Suggest a reply
Human
Team has control
Step 04 of 05
Test pricing, objections, missing details, and handoff.
Test conversation
Preview the WABA experience before activation.
Handoff rule detected
Step 05 of 05
Start with limited responsibility and expand after review.
WABA conversation
Intent recognized
Ready for review
Human handoff ✓
Real operating needs
WABA conversations need structure without losing the human context behind the request.
Lead qualification
“Can your team support twelve locations?”
Gather scale, timing, and requirements before routing the opportunity.
● Incoming WABA message
Booking intent
“Can I schedule a consultation this week?”
Answer the common questions, collect context, and pass exceptions to a person.
● Incoming WABA message
Order update
“Has order 4812 shipped yet?”
Use the appropriate utility message for a requested transaction update.
● Incoming WABA message
Human escalation
“Can someone review a custom contract?”
Bring in the right teammate with the earlier WABA conversation still visible.
● Incoming WABA message
Opted-in follow-up
“Send me the options we discussed.”
Continue a relevant conversation using the permitted message format.
Plan the complete stack
WABA cost is more than one software subscription—but it does not need to be a mystery.
Layer 02
The connection or infrastructure supporting WABA.
Responsible use
Official infrastructure does not remove the need for consent, boundaries, and human control.
Meta Business Partner
Dealism is a Meta Business Partner and uses supported Meta connection paths. Dealism PTE. LTD. has also completed Meta Access Verification.
Your responsibility
Questions before you connect
Choose the option that matches your number: connect an existing WhatsApp Business App number through the official Coexistence path, or connect a phone number that is not yet registered with WhatsApp and create a WABA account.
Yes. Choose ‘Connect my WA Business App number.’ Dealism uses WhatsApp Business App Coexistence, so the number connects through the official API path while your WhatsApp Business App continues to work as usual.
No. Coexistence is for an eligible WhatsApp Business App number. Personal WhatsApp follows a separate Dealism Desktop connection path and should not be selected in the WABA setup.
Yes. Choose ‘Connect a phone number not yet registered with WhatsApp.’ The number must not already be registered with WhatsApp, and the setup will create a WABA account through the official authorization flow.
Yes. When you use the Coexistence option, your WhatsApp Business App continues to work as usual while the number is also connected to Dealism through the official API path.
No. WhatsApp Business App Coexistence and WABA use official API authorization paths. They do not require an always-on computer.
WhatsApp Business App Coexistence and WABA can be used in Dealism Desktop, the Dealism mobile app, Web, and H5.
Yes. Train an AI Customer Agent on approved business knowledge, define its role and boundaries, and choose when it replies automatically, suggests replies for review, or hands off to a person.
They are generally required when a business starts or restarts a conversation outside the 24-hour customer-service window. Template approval, categories, eligibility, and pricing follow Meta’s current rules.
No. WABA is a paid-plan channel. The Light free plan supports two selected non-WABA channels.
No. Use must follow Meta policies, consent requirements, template rules, and opt-out requests. Dealism is designed for permission-based customer conversations, not unsolicited blasting.
Official channel. One simpler workspace.
Connect the WhatsApp Business Platform, train an AI Customer Agent with your business knowledge, and keep human control ready when judgment matters.
Explore WABA plans