Overview

Before connecting Instagram to Dealism, make sure your Instagram and Meta accounts are configured correctly.

Your Instagram account needs to be eligible for business messaging, connected to the appropriate Facebook Page, and authorized by someone with the required Page permissions.

Use a Professional Instagram account

Your Instagram account should be a Professional account, using either Business or Creator.

If you’re currently using a personal account, open Instagram and go to your account settings. Find Account type and tools and follow the prompts to switch to a Professional account.

Choose Business or Creator based on how you use your Instagram account.

Connect your Facebook Page

Your Instagram account should be connected to the Facebook Page associated with your business or creator account.

Check your Instagram professional account settings to confirm that the correct Page is connected.

If the wrong Page is connected, update the connection before attempting to connect Instagram to Dealism.

Check your Facebook Page permissions

Make sure the Facebook account you’re using during authorization has sufficient access to manage the connected Page and approve the required permissions.

If you don’t have the necessary access, ask the person who manages the Page to update your permissions or complete the connection.

Meta’s Page access model can vary depending on how the Page and business portfolio are configured, so focus on having the permissions required to manage the Page and authorize connected apps rather than a particular legacy role name.

Connect Instagram to Dealism

Once your Instagram and Meta setup is ready, go to Channels > Instagram DM and select Connect.

Complete the Meta authorization process and approve the requested permissions.

When authorization is complete, return to Dealism and confirm that Instagram shows Connected.

Check your conversations

After connecting, open Inbox and check the Instagram channel filter.

Your supported Instagram conversations should begin appearing in the Unified Inbox as they sync with Dealism.

Send a test message to confirm that new conversations are being received correctly.

Test your Agent

Before enabling automatic replies, test your AI Customer Agent with Try Me.

Then start with Copilot so you can review suggested responses during real Instagram conversations.

Once you’re comfortable with the Agent’s responses, enable Autopilot when appropriate.

If Instagram won’t connect

If authorization fails, check that you’re using the correct Professional Instagram account, Facebook Page, and Facebook account during the Meta authorization process.

Also review the permissions requested during authorization.

If you accidentally connect the wrong Instagram account or Page, disconnect the channel in Dealism and complete the connection again with the correct account.

Keep the connection working

If Instagram was previously working but conversations stop syncing, first check Channels to confirm that the connection still shows Connected.

Then check your Inbox filters. If the issue continues, reconnect Instagram to refresh the authorization and test the channel again.